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Motor Claims

Third Party Liability

Required Documents for Third Party Claim:
  • Third Party Claim Form.
  • Accident Report & Sketch or Najm slip.
  • Third Party Istimarah copy.
  • Copy of third party ID.
  • IBAN copy.
  • Pictures for third party damage vehicle.
  • Three quotations for labour & one quotation for S/parts or Shaik Al Maradh quotation.



Comprehensive Insurance

Required Documents for Comprehensive Claim:
  • Completed Claim Form.
  • Accident Report & Sketch or Najm slip.
  • Repair Permission.
  • Copy of Valid Driving License.
  • Copy of Registration Book.
  • Photos for accident.
  • Three quotations for labor & one quotation for S/parts or Shaik Al Maradh quotation if the car considered as total loss this is applies only if the insurer labilities in the accident less than 100% .
  • Copy IBAN.

Channel for submitting Motor Claims:

  • Al Khobar Claim Center.
  • REGIONAL OFFICE - Riyadh.
  • Jeddah Claim Center.
  • Najm – Claims Receiving Solution (CRS).
  • Online Claim Upload.



Claims Check Up

  • Customer Services toll free 920001742.
  • E-Services for tracking claims status on Walaa website.
  • Visit our Claims Center.

Claim Procedure

MOTOR CLAIMS PROCEDURES  -  Download Form
Motor Claims Wording According To SAMA Regulation  -  Download Form