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FAQs

Walaa provides diverse coverage types that would satisfy all your corporate and personal insurance needs. They include:

  • Property Insurance
  • Engineering Insurance
  • Motor Insurance
  • Medical Insurance
  • Miscellaneous Accidents
  • Marine Insurance
  • Travel Insurance

HOW DO I GET MOTOR INSURANCE?

Walaa aims to provide a convenient service to its customers, all that is required for you to insure your vehicle is to visit one of Walaa’s branches and make sure to bring a copy of your national ID or Iqama (for non-Saudis), license, vehicle registration (Istemara) or customs card, along with your IBAN. You can also find your insurance price and insure your vehicle through our website https://i-insure.walaa.com/online/ for more details, please contact us through our toll free number 920001742 or visit one of our offices.

HOW DO I GET TRAVEL INSURANCE

You need to visit the your nearest Walaa branch, or you can also purchase a travel policy through our website https://i-insure.walaa.com/online/ for more details, please contact us through our toll free number 920001742 or visit one of our offices.

HOW DO I GET MEDICAL MAL PRACTICE INSURANCE POLICY?

You need to visit the your nearest Walaa branch, or you can also purchase a Medical Mal Practice policy through our website https://i-insure.walaa.com/online/ for more details, please contact us through our toll free number 920001742 or visit one of our offices.

CAN I GET MY HOME AND VALUABLE PROPERTY INSURED?

Yes, you can insure your home or property, and all that is required from you is to fill out the application form that you can get from the Products > Property page. For more details, please contact us at the toll free number 920001742 or visit one of our offices.

DOES WALAA OFFER PERSONAL ACCIDENT INSURANCE?

Yes, Walaa offers personal accident insurance, this service aims to fulfill the need of security for both you and your family, in case of accident injuries or death, God forbid. All you need to do is to fill out the application form, which you can get through the Products page> Miscellaneous Accidents and visit the nearest Walaa branch. For more details, please contact us through our toll free number 920001742 or visit one of our offices.

IF I AM TRANSPORTING MY PROPERTY AND VLUABLES SUCH AS HOME FURNITURE FROM ONE LOCATION TO ANOTHER WITHIN THE KINGDOM, IS THERE ANY INSURANCE POLICY TO COVER THESE ITEMS DURING THE TRANSPORTAION?

Yes, the Marine Insurance Policy (Land transit policy) covers the transportation of items transport by land and sea against loss or damage during transportation. All you have to do is fill out the application form which you can get at the Products > Marine page and visiting the nearest Walaa branch. For more details, please contact us at the toll free number 920001742 or visit one of our offices.

ARE THE INSURANCE POLICIES OFFERED BY WALAA SHARIAH COMPLIANT?

Yes, everything we do here at Walaa reflects our full commitment to the laws and regulations set by the concerned government and regulatory agencies in the Kingdom. Walaa is Shariah compliant with regards to our insurance products and investment structure.

HOW DO I CONTACT WALAA COMPANY?

You can contact walaa through 920001742 / 8001199222 or by email at walaa@walaa.com

Also the address of Walaa's Head Office is:

Adel Khashoggi Building, Custodian of the Two Holy Mosques Road, PO Box 31616, Al-Khobar 31952, K.S.A.

HOW CAN I SUBMIT MY MOTOR CLAIM?

You can submit your claim to the nearest Walaa claim center, or you can also submit it online through our website, please visit http://walaa.com/motor-claims to check the required documents then https://walaanet.walaa.com/Claim_Doc_Web/ to submit your claim online.